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I’m a Virtual Assistant and Digital Project Manager based in Littlehampton, West Sussex, providing reliable admin and project support to healthcare agencies, service-based businesses and growing teams across the UK.

With a background in healthcare, consumer and digital agencies, I support clients with day-to-day admin, project coordination and operational support, helping them stay organised, reduce overwhelm and free up valuable time.

My background

I began my career in advertising and digital agencies after university and time spent travelling. I went on to work as a Project Manager in a large London-based healthcare agency, where I developed a strong attention to detail and an appreciation for robust processes.

I later moved into a consumer agency, working with well-known brands including Tesco and Nike. This experience allowed me to refine my own way of working, balancing structure with flexibility while managing multiple stakeholders and deadlines.

After relocating to West Sussex, I joined an agency working across both pharmaceutical and consumer projects, giving me a broad and practical understanding of different industries and ways of working.

Why I became a Virtual Assistant

Like many project managers, I was wearing multiple hats. Alongside managing projects, I was:

  • Populating website content

  • Creating wireframes

  • Carrying out QA checks

  • Managing financial reconciliations

  • Acting as a link between digital and account teams

While managing a heavy workload, it became clear how valuable reliable, behind-the-scenes support could be, particularly for admin-heavy or process-driven tasks.

That realisation led me to set up Gemma Mason VA Ltd, offering virtual assistant, admin and project management support to businesses that need extra capacity without hiring in-house.

How I support clients

I provide calm, proactive virtual assistant support that helps businesses run more smoothly. Whether it’s ongoing admin support, project coordination, maternity cover or temporary role cover during recruitment, my aim is always the same: to make workloads lighter and processes more efficient.

I work flexibly, slotting in as an extension of your team and supporting your existing systems and workflows.

A little more about me

Working remotely allows me to maintain a healthy work–life balance, something I believe is essential for sustainable businesses. When I’m not working, you’ll usually find me at the beach or the pub with friends, family and my two rescue dogs, Bella and Bailey.

Life is too short to be stuck working late into the evening or double-checking documents after multiple rounds of review. That’s where I can help.

The people that keep me going....my clients

"I've had the pleasure of working with Gemma for over a year. She works with us as an excellent project manager keeping a variety of projects under control at any one time. And she does this with a permanent smile and cheerful manner. A pleasure to work with!"

wethepeople, Hampton - London

"Gemma has been invaluable to us on several occasions when our internal team has been at capacity. She's worked quickly and flexibly, and set up really useful online communication documents so all queries and notes are kept in one place. I'd definitely recommend Gemma if you need someone who can quickly get their head around the task, work independently, and produce high quality results."

Radical Departures, Kew - London

"Gemma has been pivotal in my online presence during this pandemic, from re designing my logo, giving me tips to improve my Instagram marketing to designing and building my e-commerce website. If you need to get online quickly and for a very reasonable budget Gemma is the go to person. 100% recommend."

Anneka Rubin, Digital Marketing

"I approached Gemma as I had just received an SEO audit and wanted to know how I could improve on it. She suggested a ‘power hour’ chat as I had a few website issues I wanted to review. Hands down best money I’ve spent on my site and after our chat, my site audit came back with a much better score. Brilliant."

Little Miss PR

"The list of agency project managers that I have worked with that are as efficient as Gemma is very slim! She is diligent, enthusiastic and challenges appropriately when needed to get the best possible project outcome. When the opportunity arises I will certainly hire her again."

Open Banking, London

“Bringing with her a wealth of project management experience and a wonderfully kind and helpful nature she has been instrumental in driving our agency forward. She has been responsible for streamlining processes, introducing new tools and ways of working and ensuring the various departments of the agency work together seamlessly.”

Chantal Watt, PPC consultant

"I have worked with Gemma over many years - her digital expertise, hard work, support and guidance and attention to detail are second to none. I would recommend Gemma in a heartbeat"

Livewire PR, Surbiton - Surrey